Price Transparency in Healthcare

¹ 2020 Change Healthcare - Harris Poll Consumer Experience Index, 13 July 2020

Beyond Simple Compliance

At Change Healthcare, we see cost transparency mandates as an opportunity to improve the consumer experience and instill greater trust across the healthcare ecosystem.  From our unique vantage point working with both payers and providers, we know that billing and payment experiences are among the primary drivers of patient dissatisfaction.

We believe that hospitals can address these governmental price transparency requirements in a way that differentiates their business from the competition. Up-front pricing transparency can foster an improved patient/provider relationship and reduce financial risk for both parties.  

The new regulations are merely a first step on your digital transformation journey, as they provide the impetus necessary to embark upon necessary retail healthcare initiatives. By offering patients the quality data and personalized pricing information they need to compare providers and services, hospitals can secure patient loyalty, drive patient acquisition, and improve the care experience.  

Providing patients with their specific costs for a given procedure—rather than simply a line item list price—is an empowering act that ultimately increases utilization. 

Change Healthcare’s Clearance Estimator Patient Direct and Shop Book and Pay™ solutions provide consumers with an accurate estimate of their out-of-pocket expenses at or before the point of service. We help you comply with pricing transparency regulations while building a retail-style healthcare shopping experience to exceed your patients’ expectations.