Community health system focuses on superior patient-centered service

Change Healthcare team works hand-in-hand with Halifax Health to reduce uncompensated care while improving the patient financial experience

“The Change Healthcare Eligibility & Enrollment team gives a benefit to our patients not only here at our organization but by helping them obtain financial assistance and programs that can be used throughout the community.”

Angela Bolte,
Patient Access Manager for Halifax Health Medical Center

Ensuring Optimal Care - and Financial Programs - For Community, Including Large Indigent Population

Halifax Health is dedicated to providing service to all consumers––regardless of ability to pay. Achieving this goal in a fiscally sustainable manner has proven challenging.

Eligibility & Enrollment Services

Identifying Sources of Coverage for Self-Pay Patients

Change Healthcare helps alleviate patients’ financial stress by identifying assistance through Medicare/Medicaid, Disability/SSI, third-party liability, commercial insurance, state and county programs, social programs, and charity.


  • Proven strategies for reducing uncompensated care
  • Highly skilled experts embedded on-site
  • Strong relationships at the state and federal levels
  • Proprietary workflow to drive faster enrollment
  • 90% approval rate on Medicaid applications¹
  • Quality-assurance scores consistently above 95%

Learn more about Eligibility & Enrollment Services

Coverage for more patients, uncompensated care down, satisfaction up

With patients approved for Medicaid and/or disability services, Halifax decreased uncompensated care, and moved patients out of the self-pay category and into insurance and/or financial assistance programs.


To view this Insight, please fill out your information below

Like this Case Study or need to read it later?