Member Correspondence Advocate

A customizable communication product for health plans and administrators that want to improve member engagement through printed, telephonic, and electronic correspondence.

Improve Communications With Your Health Plan Members

Transform member communication into meaningful, interactive engagement channels. Capture attention and compel action with targeted information relevant to each member’s well-being.

Create a differentiated member experience through personalized, timely, omnichannel communications. Work to improve retention and foster trust with high-quality, customizable content.

Convert paper-based correspondence to digital content to align with select member preferences. Reduce administrative costs related to printing and postage.

Increase member communications through multiple channels, including printed, telephonic (IVR), and electronic correspondence.

Drive Engagement with Clear Member Communications

Customized member kits, ID cards, and regulatory communications

  • We personalized your communications that describe benefits, member services, quality-of-care policies, and other information to help create a positive first impression and instill member confidence.
  • Our high-quality, saddle-stitched booklets and member ID cards are printed in full color.
  • This is a single source solution that provides full-service fulfillment for all printing, assembly, and mailing.

Member-friendly EOBs

  • We write, format, and design EOBs so they will be easy for members to understand as well as match to billing statements. This can also help reduce calls to your customer service. service.
  • Consumer-friendly EOBs can help drive member satisfaction and retention rates.
  • Our EOBs include a four-color design and they can be printed/ mailed or delivered electronically. Options include consolidating for monthly or episodic delivery, which helps reduce printing and postage costs as well as drive member satisfaction.

Diverse communication solutions for health plans

  • A wide array of correspondence options is available and can be customized to meet your needs, including print, telephonic (IVR), and electronic (email).
  • Member communications include premium notices/invoices, provider and pharmacy directories, and newsletters.
  • Communications/transactions for providers include explanation of payments (EOPs); authorization, denial, and compliance letters; Annual Notice of Change (ANOC) and Explanation of Coverage (EOC) letters; checks and electronic payments: electronic remittance advice (ERAs); year-end tax forms; and newsletters.

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Improve Member Engagement, Satisfaction, and Retention

View our Member Correspondence Advocate brochure to learn how your plan can improve communication channels and help increase member engagement with customized welcome kits, EOBs, and more.

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