Patient Billing & Statements

A patient billing statements solution for providers who want to expedite patient payment collections by delivering clear and concise statements to patients quickly and efficiently.

Expedite Patient Billing and Collections

Deliver prompt and accurate patient statements to help expedite patient payments.

Lower your inbound customer service calls by sending accurate and concise financial statements.

Drive your customers to make payments by sending them clear and concise statements that are easy to understand.

Apply technology to lower your costs and to improve the efficiency of your mailing and returned mail processes.

Increase customer satisfaction and improve the patient billing experience with personalized print and digital statements.

Help receive payments faster and lower your third-party collection costs and decrease your risk of bad debt.

Deliver Effective, Patient-friendly Billing Statements

Clear, concise patient statements

  • Statements delivered to your patients are sent quickly and efficiently to help you get paid sooner.
  • Personalized statements incorporate design thinking, customer research, and Patient Friendly Billing® guidelines to drive more patient payments.1
  • Our print and digital statements are accurate and easy to understand to help drive quicker patient payments. Statements integrate easily with our consumer payments solutions to further enhance the speed of patient collections.

1 Healthcare Financial Management Association is owner of this registered trademark.

Digital Notifications

  • Make it easy for patients to pay you, faster, by sending links to billing statements and payment reminders electronically, via email or text. Patients can choose their preferred communication method at time of check-in or via your portal. 
  • Digital statements arrive three to four days sooner, on average, than mailed statements. With nearly 70% of patients preferring to pay their healthcare bills online¹, digital delivery paves the way for faster payment. 
  • Digital Notifications help reduce or eliminate postage expenses; depending on patient adoption rates, hospitals can save 13-40% of total statement expenses annually².

1 2020 Change Healthcare - Harris Poll Consumer Experience Index
2 Change Healthcare internal analysis of paper, printing, and postage costs associated with mailed statements and cost savings achieved by transitioning to digital delivery.

Simplified mailing processes

  • We print and mail custom, four-color patient statements, enabling you to eliminate time-consuming folding, stuffing, and stamping.
  • Provide advanced statement and invoice processing to eliminate the need to maintain a large inventory of mailing materials.
  • Our solution is certified by the USPS Coding Accuracy Support System (CASS) for its accuracy in matching and standardizing addresses, which in turn facilitates faster processing/delivery and maximum postage discounts.

Advanced billing technology

  • Our Address Cleansing Service uses USPS® NCOALINK technology to speed up the mail forwarding process. This gets patient statements to the right recipient sooner, so you can get paid faster.
  • Return Mail Manager eliminates return mail handling at your facility. We automatically re-mail newly identified addresses to decrease the time it takes to make a second attempt at communicating financial responsibility to a patient.
  • Reach more patients by letting us process and securely destroy returned mail, perform a skip trace, and re-mail the patient statement when a new address is found.

Change Healthcare has earned HITRUST CSF® Certification status for this solution. Learn more here.

Providing Measurable Value

documents mailed annually
providers served
patients receive print statements

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Do Your Patient Statements Drive Prompt Payments?

This infographic provides best practices for creating clear and concise statements that accelerate payments and drive patient satisfaction.

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