SmartPay™ for Providers

The patient payments solution for providers who want to improve upfront collection and optimize each patient interaction.

Help Improve Patient Collections

Help collect more patient payments, faster, and improve patient satisfaction by making it easy for patients to pay where and how they want - including online.

Help decrease your cost-to-collect and risk of bad debt by collecting more payments before, during, and after point of service; and by reducing third-party collections.

Simplify omni-channel payments with merchant services for processing credit cards and debit cards, including HSA and FSA cards.

Help increase patient payments across multiple payment methods, including online, mobile, telephone, and by mail, which are all PCI compliant.

Integrate with all major EMR/HIS systems for a seamless payments experience for you and your patients.

Streamline vendor management with a single, integrated solution.

Accelerate Your Patient Payments

Streamline patient payment processing

  • Transition your one-size-fits-all billing process to SmartPay™ Personalized Communications. Our electronic communications are supported by data analytics and help you reach patients faster, and our innovative payment technology helps speed collections.
  • Minimize your printing and postage expenses by accepting online and over-the-phone payments.
  • Automate depositing, posting, and managing mailed patient payments to help you get paid faster with our bank-independent Consumer Lockbox.

Advanced payment technology

  • Help collect more patient payments upfront with eCashiering. Your staff can accept payments in-person or by phone via credit cards, HSA cards, debit cards, eCheck (ACH), paper checks, and cash.
  • Make it easy for patients to pay you when they’re tackling other monthly bills with Consumer Pay Online. Patients have the flexibility to make one-time payments or set-up payment plans for automatic, recurring payments.
  • Offer your patients another 24/7 self-service option with our automated, interactive Phone Pay. Patients can make payments using a multi-lingual, menu-driven system.

Merchant services

  • Simplify reconciliation by having all transactions deposited into your account and receive a single source for payment posting into your EMR/HIS. You’ll also receive assistance from a single source for operational support and issue resolution.
  • Receive one bill at the end of the month reflecting a single rate for all payments activity, including merchant services fees.

Integrate with Epic to Facilitate Payments

  • SmartPay™ Payment Integration supports both patients and providers using Epic’s MyChart® and encrypted device integration within Hyperspace® to ease patient payments.
  • This seamless integration with MyChart® patient portal allows you to offer your patients a wide range of payment options–– including debit, credit, HSA, and FSA cards.
  • Allows you to remain within your workflow helping you collect more, faster.
  • Accepts payments at pre-service and point-of-care, and enables your staff to securely transmit card payments on EMV and P2PE-compliant devices to help reduce your PCI scope. 

Change Healthcare has earned HITRUST CSF® Certification status for this solution. Learn more here.

Change Healthcare is a registered ISO/MSP of Woodforest National Bank, Houston Texas

Look for Change Healthcare’s SmartPay Payment Integration on Epic’s App Orchard.

Providing Measurable Value

in patient A/R managed for providers each year
payment transactions
consumer payments to providers

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Revenue Opportunities During the Patient Journey

Learn how to accelerate revenue opportunities and increase patient engagement at every point of service.

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