Transforming the healthcare consumer experience
Our solutions help payers and providers create engaged, loyal healthcare consumers
Consumer needs and expectations continue to grow.
Today’s healthcare consumers expect value, convenience, and support. To thrive, healthcare organizations must eliminate the barriers consumers face.
Consumers believe they must exert too much effort to find, access, and pay for the care they need.
67%
feel every step of the healthcare process is a chore
81%
want shopping for healthcare to be as easy as shopping for other services
61%
feel paying for healthcare is more complex than mortgage payments
76%
want a single place to shop and purchase healthcare
58%
want only digital communications from their insurer/providers
