Empowering consumers to be at the center of their care ecosystem.

The Connected Consumer Health™ suite bridges the provider-payer data gap to position consumers at the center of their care ecosystem.

What Is Connected Consumer Health?

Change Healthcare’s Connected Consumer Health™️ suite is an integrated, scalable engagement platform that weaves clinical, financial, and consumer-generated data into a rich digital experience, maximizing consumer loyalty. By aligning payer and provider capabilities, the platform offers a streamlined experience throughout a consumer’s healthcare journey, empowering consumers to make smarter healthcare decisions as they find, receive, and pay for care. As these capabilities are delivered via a software-as-a-service model, customers quickly access and use the platform without needing to procure hardware or engage extensive IT resources. The foundation of this breakthrough is Change Healthcare’s existing networks and interoperability with payers and providers. Our infrastructure, which is enabled via robust consumer identity, consent, and security processes, allows us to bridge the payer and provider data divide in support of a pain-free consumer experience.

Improve Member Engagement

Our payer solutions allow for digital transformation to increase member retention, support compliance with CMS mandates, and drive member cost savings.

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Our interoperability solution helps reduce the costs, complexity, and deployment barriers to enable payers to rapidly meet CMS regulatory requirements deadlines.

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Member Payments

A healthcare payments solution that lets consumers view, pay, and manage all their healthcare bills in one place. 

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Cost Transparency

True View™ Direct: Enables members to view directional costs and find providers. True View™ Plus: Enables members to view accurate costs and find providers. 

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Connected Consumer Health will be expanding to include scheduling appointments and completing questionnaires in the near future. 

Improve Patient Experience

Our provider solutions help providers accelerate digital transformation to provide seamless digital experiences that exceed consumer expectations.

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CMS-Compliant Price Transparency

Help meet CMS price transparency requirements with personalized out-of-pocket estimates. 

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Retail-Style eCommerce Experience

A healthcare eCommerce platform that enables procedure bundling, transactable pricing, and retail healthcare services to help improve collections and drive an outstanding patient experience. 

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Touchless Registration and Check-in

A digital solution for providers that want to increase patient access and improve acquisition and retention with patient self-scheduling and a touchless patient check-in system. 

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Automated Shoppable Service Bundles

A healthcare shopping solution that enables the automated delivery of shopping carts to patients for improved pre-service collections, medical price transparency, and care compliance. 

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