Smart Connect, Smart Appointment Scheduling, & Clinical Care Visits

A member engagement platform for payers that want to improve consumer engagement in healthcare by encouraging proactive involvement in their health and well-being.

Knowledge-Driven Member Engagement Strategies

Target specific member populations using data and analytics to better understand member needs and deliver relevant, timely outreach.

Encourage improved health with member engagement services that deliver targeted communications, live advocate support to schedule appointments, and in home clinical visits.

Drive member satisfaction and loyalty improvements by providing valuable communications & outreach that guide members toward a healthier lifestyle.

Promote care compliance with health engagement management using targeted education and hands-on member support.

Help reduce member abrasion by streamlining communication touchpoints with a holistic view of organizational communications.

Advance industry ratings by making a positive impact on Health Effectiveness and Information Set (HEDIS) scores and CMS Star ratings.

Engagement Tools to Promote Preventative Care and Compliance

Smart Connect™

Inform your member engagement strategies to deliver the right message, to the right members, at the right time with sophisticated analytics and centralized big data, including your existing claims data.
View all member touch points across your enterprise with a consumer engagement platform that offers a vendor agnostic, integrated reporting dashboard that allows you to manage SMART Connect campaigns and other communication programs.
Provide consumer engagement tools to allow your members to select what works best for them from multi-channel, multi-language communication options including IVR, email, SMS text, web portal, live advocates, and more.

Smart Appointment Scheduling™

Identify members and send targeted member education materials with dynamic, integrated analytics using our health engagement platform.
Coordinate and schedule provider appointments via live member advocates that directly contact members.
Help ensure members keep their appointments with direct mail and digital reminders, which can help to close care and risk gaps.

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FACT SHEET
Improve Postnatal Outcomes with Targeted Member Engagement

Our multi-channel Maternal Health solution offers a customizable app and educational tools to mitigate high-risk pregnancies.

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Increase Annual Wellness Visits

Our cost-effective solution helps you engage targeted member populations and schedule provider appointments to improve outcomes.

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Maximize HRA Completions

This cost-effective HRA solution enables better care management to help reduce the costs associated with high-risk members.

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Proactively Engage Members to Reduce Gaps in Care

Learn how Smart Appointment Scheduling™ facilitates engagement with targeted member populations to help close risk and quality gaps and improve outcomes.

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Eligibility & Enrollment with Member-Centric Engagement

We help you improve your members’ quality of life. Our member-centric approach is designed to enhance loyalty while helping you increase revenue.

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Knowledge-Driven Member Engagement

Our knowledge-enabled solution is designed to engage members in their healthcare decisions to help improve health outcomes.

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