Healthcare Consumerism Consulting Services
Specialty consulting services for payers and providers who want to deliver a consumer-centric experience that meets members’ expectations, driving enrollment, satisfaction, and retention.
Deliver a Retail-Like Health Plan Experience
Engage our experts to analyze all aspects of your member experience, from shopping online for health plans, to receiving custom communications, to paying bills
Automate processes, accelerate workflows, and deliver greater performance and cost transparency to your members
Help your members readily embrace preventative care, understand the quality/cost relationship, and make more informed healthcare choices
Develop a multi-channel communications strategy that incorporates a user-friendly website, an interactive phone system, mobile apps, and social media
Healthcare Strategy Consulting
Our Consulting Services include:
- Market assessment and competitor analysis
- Product portfolio review
- Channel strategy and development
- Member/Patient engagement assessment
- Consumer experience optimization
- System selection/ implementation
- Operational improvements
- Integrated Scheduling appointments
- Providing price and quality transparency